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Office Information

 

Hours:

The office is open Monday–Friday from 8:00am to 5:30pm.

We sometimes work on Saturdays to accommodate our patients’ busy schedules.

 

Emergencies:

If you have a problem outside of office hours, we have two

doctors, so there is always someone on call to take care of you in case of an emergency.

 

Cell phones:

617-780-5254 (Dr. Chalifoux)

508-245-1003 (Dr. Feingold)

 

Payment Options:

Payment is expected at time of service, credit cards and

personal checks are accepted. Payment plans are available upon arrangement.

 

Insurance:

We accept most insurance, except for PPO’s and HMO’s.We are a member of the Delta Dental Premier network. In addition, Dr. Feingold accepts Blue Cross Blue Shield, so please be sure that other insurances cover out of network service.We accept payment directly from the insurance company and bill you for the remainder. Ultimately, you are responsible for payment. If your insurance is sent to you, payment must be made at time

of service. If a claim is denied, we will provide all information to aid in receiving payment. Dental insurance is a contract between you and an insurance company, therefore, if you need to know about benefits and coverage, you should contact your insurance company.We can assist you by submitting a pre-estimate if requested

 

At the front desk

Our three friendly front desk staff members are here

to answer any questions or concerns you may have and

help make your visit a “family” experience. If you have

a problem or an inquiry, they can help you at the time of

your appointment or over the phone anytime during our

business hours. Their duties include computer scheduling

of appointments, sending insurance claims, billing, and

recalling. The front desk staff also assists in developing

marketing materials, brochures, mailings and other facets

of office communications. Answers to your questions or

help is never more than a phone call away.

 

Dental Assistants

Our office retains three certified trained dental assistants.

They assist our dentists at the dental chair so procedures

are done in a timely and efficient manner while maintaining

a high quality of care. Our assistants are also responsible

for sterilization of the dental operatory and instruments,

as well as ordering supplies, taking x-rays, pouring

models, taking impressions, helping create temporary

crowns, producing study models, and making bleaching

trays. In the lab, our dental assistants pack up cases to be

sent to dental laboratories and unpack cases that come in.

Their primary concern, however, is to be sure you are

comfortable and cared for during dental procedures.

 

Dental Hygienists

We have three excellent licensed dental hygienists.

They are responsible for cleaning teeth, teaching

preventative procedures, x-rays, maintenance and

sterilization of prophylaxis instruments, and identifying

suspicious areas in the mouth. They perform advanced

procedures related to gum disease, including administering

local antibiotics, root planning, and curettage in the hopes

of avoiding more invasive treatments such as gum surgery.

Our hygienists also create records of our patients with

detailed written records, x-rays, and photos. Hygienists

do sealants and have just been approved by the state of

Massachusetts, with advanced training and examination,

to administer local anesthetics such as Novocaine.

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